Customer Care
Refund Process
At CelloWizard, we value your satisfaction with our music and merchandise. If you find any issues with a product purchased from our store, please contact us within 30 days. We will guide you through the return process and ensure a smooth experience. Your feedback helps us improve and ensures we maintain high standards.
Return Eligibility Criteria
To qualify for a full refund, products must be returned in their original condition, unopened and unused. Please ensure that any packaging, tags, and additional items included are also intact. Refunds exclude shipping costs, which will be deducted from the total refund amount, unless the item is defective or incorrect.
How to Request a Refund
To initiate a refund, simply email our support team with your order number and reason for the return. We strive to respond within 48 hours and provide you with all necessary instructions to facilitate your return.